FAQ
1. What are the shipping options and delivery times?
We offer Standard Shipping (3-7 business days), Expedited Shipping (1-3 business days), and International Shipping (delivery times vary by destination). Tracking numbers are provided for all orders. Please note that delivery times are estimates and may be affected by carrier delays.
2. How can I track my order?
Once your order is shipped, a tracking number will be sent to the email address provided during checkout. Use this number to track your package on the carrier’s website.
3. What is your return policy?
Returns are accepted within 15 days of delivery for items in their original condition and packaging. To initiate a return, contact our support team with your order number and details of the issue. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Do you offer refunds or exchanges?
Yes, we offer refunds for eligible returns and exchanges for defective or incorrect items. Refunds are processed to the original payment method within 10-15 business days after we receive the returned item.
5. How can I contact customer support?
You can reach us via email at support@prepsmartessentials.com or call us at 706-951-3682. Our support hours are Monday–Friday, 9 AM–5 PM EST.
6. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. Payments are securely processed using encryption technology to protect your information.
7. Is my personal and payment information secure?
Absolutely. We use advanced encryption and security measures to ensure your personal and payment details are protected. Please refer to our Privacy Policy for more information.
8. Do you ship internationally?
Yes, we ship to most countries worldwide. Additional fees for international shipping and customs duties may apply. Please check the shipping calculator during checkout for specific rates and delivery estimates.
9. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, contact us within 7 days of delivery with photos and your order details. We will arrange for a replacement or refund as quickly as possible.
10. Can I change or cancel my order after placing it?
Orders can be changed or canceled within 24 hours of placement. After this period, we may not be able to modify or cancel the order as it may already be processed for shipping.
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